FAQ’s

1.Where are the orders being shipped from?

Ans: We have several  factories working with us but most of them located in GUJRAT, AGRA, PUNJAB AND MAHARASTRA, we will ship the products wherever is it available.

2.How  long does it take for me to receive my order (within india )

Due to our highly efficient order processing methods, most domestic orders are shipped within 1-2 business days and takes  5-7 business days in transit and for the international orders processing timing will be 1-3 days and time in transit will be 7-15 days.

3. Does your international shipping quotes include custom /duty/import taxes?

For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier. Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate unfortunately. Please check with your country’s customs for details terms and/or regulations for incoming shipments from an international country.

4. Can I track my order after it has been shipped?

When your order has been shipped, we will send you a Shipping Notification to your email which will have a link to a page with the status of your order and the tracking information. We also have a convenient page where you can check the tracking of your order here:

5. Delays caused by weather or factors out of our control

We apologize, we will not be responsible for delays caused by severe weather conditions or unforeseen circumstances out of our control.

6. What’s the status of my order ?

If you’ve created an account during/before you’ve placed your order, you can, click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

7. Can I make changes to my order ?

If it’s only been a couple of hours since order was placed, and you’ve realized you’ve made an error in your order, there’s a good chance that we can still make that change for you. We do pride ourselves on quick processing and shipping. If it’s been more than a couple of hours since order was placed, very good chance that it has already been processed or shipped. Then unfortunately no changes will be able to be made.

Please use the live chat, located on the right side of every page of our website for immediate service or use our contact page,

8. Was my order received?

Once an order is placed, an invoice and summary of your order will be sent shortly to email address you’ve provided. This info will be emailed to you when your order is received, so please use valid email address when going through checkout. AOL and hotmail users, please check your spam folders.

9. Do I have to pay   GST?

We collect tax on all the states that require it by law and you will be able to see all taxes at your checkout page.

10.What are my payment choices?

We currently are only accepting credit/debit card payments, paypal and apple pay at this time.

I need a copy of my receipt/invoice

If you’ve created an account during/before you’ve placed your order, click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

RETURNS  QUESTIONS

1.What is your return return policy?

We  are several factories and some vendors epecially for the home décor items, some of them want when you receive the product before opening the package please make a video, this will help us to see exactly which item you have received and if there is any issue with the products than immediately  contact us via live chat in our website or email at  sales@epartydecor.com or manager@epartydecor.com and we will send you the return instructions with return address. However if the product is good just you have changed your mind in that case we need to check with factories, we may or may not accept the return products  also if we accept the return items than you will be responsible for the return items shipping cost.

General  Questions

1.What currency are your prices being quoted in?

  1. Click the “My Account / Order Status” link at the top right side of our site.
    2) Enter your name, email address, and password
    3) Press the “Create” button

    Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

3.How do edit my account informations?

If you’ve created an account during/before you’ve placed your order, click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.

Security Reminder

Epartydecor support members may ask for your order # or email for verification purposes. However, they will never ask you to divulge your account password or payment information. Persons or messages asking you to reveal this type of information are illegitimate even if they seem to be legitimate. Be aware – ignore or delete such requests.

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